POSITION Receptionist

REPORTS TO Clinic Manager

JOB SUMMARY This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in patients, reviewing patient charts to verify necessary information and signatures, and entering new patient information into computer.


  1. High school diploma or equivalent.
  2. Two years minimum experience in medical practice.
  3. Ability to interact with physicians/staff/patients.
  4. Familiarity with computers.
  1. Provides quality patient care for all patients, directly or indirectly.
  2. The employee is viewed by others as cooperative, respectful, promotes teamwork, and performs other duties as determined by the clinic. Resolves conflict through use of tact and diplomacy
  3. Excellent customer service and communication skills.
  4. Ability to work as a team member.
  5. Motivation to succeed.
  6. Empathetic personality giving attention to patient's needs and concerns
  7. Strong organization with attention to detail..
  8. Management of multiple tasks simultaneously.
  9. Working knowledge of computers
  10. Respectful treatment of patients and co-workers.
1. Patient Check-In/Check-out
  • Checks patients in, greeting everyone in a pleasant and professional manner.
  • Tracks patients in the reception area and communicate with them, as needed.
  • Evaluates chart data to verify all information has been received, completed, and signatures obtained.
  • Scans patient's insurance card.
  • Ensures that proper authorization or referral is collected from the patient.
  • Assists patients in obtaining authorization or referrals that have not been received by the practice.
  • Enters all new patient demographic information into the computer, and takes photo.
  • Collects and inputs co-pays, refraction fees and any other known, non-covered or outstanding charges, when appropriate.
  • Maintains the cash drawer; responsible for payments received at the front desk.
  • Complete opening and closing procedures each day for the front desk.
2. Administrative
  • Places telephone calls to no-show appointments; reschedules as needed.
  • Confirms future patient appointments.
  • Provides back-up support on telephones.
  • Inspects reception room for neatness.
  • Performs other duties as required.
3. Travels to satellite clinics
  • Prepares necessary paperwork to take to satellites
  • Travels with the team doing whatever is needed to make the day run smoothly.
4. Physical Requirements
  • Ability to sit or stand for 8 hours.
  • Ability to speak clearly.
  • Ability to hear softly spoken words.
5. Other Duties as Assigned
  • The employee arrives at work on time each scheduled day of work and completes their assigned shift/schedule unless excused or released by the supervisor.
  • Personal time use is kept within the guidelines as set forth in the policy manual.
  • Job duties of this position are not anticipated to involve exposure to blood or body fluids and performance of Category 1 and Category 2 tasks, as defined by the Clinic Exposure Control Plan, is not a condition of employment.

Dakota Eye Institute is looking for a part-time employee who is energetic, motivated, and team orientated. Medical reception background is helpful, but not required. We are committed to providing excellent on-the-job training to help you be successful as a receptionist. Responsibilities include: greeting patients, confirming demographic and insurance information, collecting co-pays, and scheduling future appointments.

Dakota Eye Institute is a solid, growing company, with excellent training at all levels. Additionally, we offer an outstanding salary and benefit package.

If you have excellent customer service skills, please consider applying for this position by submitting resume to Brittany at 200 S 5th. St., Bismarck, ND 58504 or email @ bmiller@dakotaeye.com. Please fill out the below application to be considered for this position.

Employment Application

Please read all instructions carefully and complete all sections of the application accurately.
  • Attention applicant:

    Dakota Eye Institute is an equal opportunity employer in recruitment, interviewing, hiring and employment practices. All applicants' job experiences, education, training, and other qualifications will be considered without discrimination on the grounds of race, color, religion, sex, age, national origin or disability. The information which is provided by you in this application will be treated confidentially and will be used only to help assure the best use of your abilities in the event you become employed by Dakota Eye Institute. It is your responsibility to provide sufficient information on this application to indicate that you meet the minimum qualifications for the job for which you wish to be considered. In compliance with the Americans with Disabilities Act(ADA), Dakota Eye Institute will prove, if requested, reasonable accommodation to applications in need of accommodation in order to provide access to the application, interviewing and selection process. If you require reasonable accommodations to complete this employment application please feel free to notify us.
  • Employment History

  • Education

  • Post Secondary Education

    (Official transcripts may be required for persons selected for employment)
  • License(s)

    List all relevant certificates or licenses (including valid driver's license)
  • General Information

  • Description of offense:
  • Professional References

    Please list up to three(3) current references who are familiar with your work-related abilities and background. Do not list relatives.
  • Please list any additional acquired skills, knowledge or experience you would like considered in assessing your qualification for this position(such as volunteer work, vocational training, computer course, software programming, office skills, foreign language skills, keyboarding skills/speed, research skills, computer skills, etc.)
  • Signature

    I hereby certify that all information is true and complete to the best of my knowledge. I understand that employment in certain positions may be conditional upon a review of criminal records. I authorize Dakota Eye Institute to request and obtain records to determine the accuracy of my response. I agree to abide by all applicable rules, regulations and policies upon my acceptance of employment with Dakota Eye Institute. I understand that any material misrepresentation or omission on this application may be grounds for rejection of my application or termination of any subsequent employment with Dakota Eye Institute. I understand that if I am employed by Dakota Eye Institute, such employment will be for an indefinite period of time, an dthat either I or Dakota Eye Institute can terminate such employment at any time. I further understand that Dakota Eye Institute can change wages, benefits and conditions of employment at any time.
  • Thank you for your interest in applying for employment with Dakota Eye Institute.